We drive to your home or office anywhere in Auckland — often the same day. Local Auckland team, not a call centre. No call-out fee, no waiting days for an appointment.
Expect a call back within 15 minutes.
We hear the same frustrations from new customers every week. Here's what they tell us — and what we do differently.
"I had to wait 3–4 days for an appointment. My computer was dead the whole time."
We offer same-day service across Auckland where possible. Call us this morning and we can often be with you today. We don't make you wait days.
"I was charged a $35 call-out fee just for them showing up — before they even started."
We never charge a call-out fee. Not $35, not $1. Zero. You only pay for the actual work we do — nothing else.
"I spoke to someone at a call centre who clearly wasn't a technician — they just booked me in."
When you call NZ Geeks, you speak directly with someone who knows tech. We ask the right questions, give you real advice on the spot, and only book a visit if you actually need one.
"They said no fix no fee — but I still ended up paying even though my problem wasn't fully solved."
Our No Solution, No Fee policy is exactly that — if your problem isn't solved, you don't pay. No grey areas, no partial charges for "time spent". Simple and fair.
"Every time I called I got a different technician who didn't know my setup or history."
We're a small, locally owned Auckland team — not a national franchise sending random contractors. We get to know you and your setup so every visit builds on the last.
"The tech who came out didn't explain anything — I still don't know what was wrong."
We explain everything in plain English as we work. You'll know exactly what the problem was, what we did, and how to avoid it next time. No confusing jargon.
Here's an honest side-by-side comparison so you can make the right choice for your needs.
| Other Mobile IT Services | NZ Geeks | |
|---|---|---|
| Call-Out Fee | $35 per visit | $0 — always free |
| Travel Time Charged | Yes — you pay for it | Never charged |
| Appointment Availability | 3–5 day wait typical | Same day available |
| Who You Speak To | Call centre booking staff | A real technician |
| No Fix, No Fee | Grey areas apply | Genuinely no charge |
| Who Comes To You | Random contractor | Local Auckland team |
| Afterpay | Not available | Yes — pay over time |
| 7-Day Guarantee | Varies | All work guaranteed |
* Based on publicly available information. Always confirm current pricing directly with any provider.
Call 022 508 8318 or fill in the form. Speak directly with someone who knows tech — not a booking agent.
A local Auckland Geek drives to your home or office — often the same day. No shop visit needed.
87% of issues resolved within one hour. We explain everything clearly in plain English as we go.
No solution? No charge. No call-out fee. No travel charge. Afterpay available if needed.
Tune-up, clean-out and speed improvements done at your home — no shop trip needed.
Dropouts, slow speeds or new router setup sorted at your home or office.
Setup, connection issues and printing problems solved on the spot.
Email setup, sync issues and account access sorted on all your devices.
New phone, tablet or computer? Set up, files transferred, shown how to use it.
Netflix, Apple TV, Chromecast — all set up and working before we leave.
Suspicious popups or something not right? We check and secure your device on site.
Protect your photos and files with a proper backup solution set up at your home.
Same day available across Auckland — no call-out fee, no waiting days.
Speak directly with a technician when you call.
Our local Geeks cover all Auckland suburbs. Not sure if we reach you? Just call — if you're in Auckland, we're likely on our way today.
We offer same-day service where possible across Auckland. Call us on 022 508 8318 and we'll let you know the next available time. Many customers get a same-day visit — we don't make you wait 3–5 days.
No — absolutely not. We never charge a call-out fee. Not $35, not $1. You only pay for the actual work we carry out. Nothing else.
Never. We travel to you at our own cost. You are only ever billed for the time we spend working on your technology at your location.
You'll speak directly with a real technician — not a call centre booking agent. We'll ask the right questions, give you honest advice on the spot, and only schedule a visit if you actually need one.
It means exactly what it says. If we come to you and cannot resolve your problem, you pay nothing. No charge for time spent, no partial fees — zero. There are no grey areas.
We're a small local Auckland team — not a national franchise sending random contractors. We aim to send the same person so they know your setup and history.
Yes — Afterpay is available so you can spread the cost over time if needed. Just let us know when you book and we'll sort it out.
87% of problems are solved within one hour. Some more complex issues may take longer — we'll give you a realistic estimate once we know what we're dealing with.
Fill in your details and we'll call you back within 15 minutes.
Call or book online and speak directly with a technician. Same day available. No call-out fee. No travel charge. And if we can't solve it — you don't pay.